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The framework for delivery that TRHS adopted is Te Whare Tapa Wha.

Tikanga Maori - Principles: That the four cornerstones underpin our service
  

 

Taha Wairua - Spirituality

  • Belief
  • Identity
  • Stress Management

Taha Hinengaro - Mental Health

  • Learning
  • Emotion
  • Reasoning
  • Creativity
  • Behaviour

Taha Whanau - Family

  • Relationships
  • Role models
  • Support
  • Identity


Taha Tinana - Physical Wellbeing

  • Healthy Lifestyles
  • Cultural Differences

That our service reinforces the philosophy through the following:
Te Ha o te Tangata - Respect for Clients
Te Herenga Tangata - A Community Focused Approached
Whakapakari Maori - Workforce Profile

Whakapiki - Enablement

That the client have input and choice at al levels of decision making
That our service observes Maori cultural requirements
That the provision of focused services for Maori is by Maori
That our services ensure the least intrusive options for client management

Whai Wahi - Participation
That our service ensures active consumer participation
That our service ensures active whanau involvement
Links with Maori institutions especially other health providers, be forged
Links with non-maori health providers, be established.

Whakaruruhau - Safety

The appropriate cultural safety practices, including the ongoing cultural enhancement of our service, are implemented.
That competent staff deliver the service to clients
That workforce development ensures appropriate professional safety through dynamic, ongoing training programme.
That the environmental safety of clients and staff is ensured by adherence to the Trust's "Health & Safety Policies".

Totika - Effectiveness

That processes to measure the improved health status and health gains for Maori, be implemented
That the representative workforce is comprised in the main, of maori staff or staff who reflect maori values
That community consultation be sought
That internal and external review of our service is carried out.

Putunga - Accessibility

That the gathering of client information is of the highest quality
That procedures for the protection of client information are established and reviewd regularly
That response to client request for service access is timely
That client access to culturally and professionally safe services are available
That a safe environment for clients and staff is assured.

Whakawhanaunngatanga - Integration

That links with Maori institutions and other service providers at the local and regional level are developed and maintained.
That links with Maori institutions and other service providers at the national level are established and maintained

Mahi Putea - Financial Accountability

That internal financial mechanism are developed and maintained
That external auditing service are used to report on the financial status of the Trust
That the status of the Trust's business activities will be made public, annually.

Tohunga - Expert

That the process for referral to Maori specific services is established.
That a service interface protocol is developed with Tohunga.

Whakahiranga - Excellence

That only acceptable status for this service is excellence.
That the service will move towards accreditation by The New Zealand Council on Health Care Standards / Te Taumata Hauora trading as Quality Health New Zealand.
      

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